Does anyone else find the creeping trend of big tech companies to 'hide' their customer support/help channels to be horrifically authoritarian

Facebook, Amazon.. Don't even get me started on Linkedin. They charged me £80 that i never agreed to, and there was no-one to contact to claim it back.I went onto their customer self-help forums and ALL the top posts were people who'd been charged unexpectedly, and were unable to contact anyone to ask why. via /r/technology https://ift.tt/2BQoTdK